Our Booking Policy
Appointments scheduled in retirement and residential care homes are provided with flexibility to meet the needs of all residents. As a result, the scheduled appointment time may not always reflect the exact start time.
Our nurses will never rush care, interrupt a resident during a meal, or pressure someone into receiving treatment. We understand that some residents, particularly those living with dementia or other cognitive impairments, may decline care, require additional reassurance, or simply need extra time and compassion. Our priority is always to provide respectful, patient-centred care. We are also happy to discuss care planning with families whenever needed. While we strive to arrive within 30 minutes before or after the scheduled appointment time, unforeseen circumstances are a normal part of community nursing and occasional delays can occur.
If it is important that an appointment begin at a specific time, please let us know when booking. We will make every reasonable effort to schedule our nurse accordingly. If a family member or another resident wishes to receive foot care during the same visit (at the applicable group rate), or if family members plan to attend the appointment, please notify us in advance. This allows us to plan our schedule appropriately and ensure sufficient time is allocated for everyone.
To provide the most efficient service for all of our patients, we may adjust appointment times within the two weeks leading up to your appointment to help optimize our nurses' travel and schedules. If a change is needed, we will contact you in advance to discuss and arrange a new appointment time that is convenient for you.
We appreciate your understanding and cooperation in helping us provide the best possible care.