Privacy Policy
Effective Date: January 2026
Soft Soles (Soft Soles Advanced and Diabetic Foot Care) is committed to protecting the privacy and confidentiality of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws. Mobile opt-in data will not be shared with third parties. Please see our Terms & Conditions for SMS messages.
Information We Collect
We may collect personal information including, but not limited to; name, phone number, and email address.
How We Use Your Information
Your information may be used to meet legal, regulatory, and professional obligations. We do not share or sell mobile opt-in data with third parties.
Disclosure of Information
We may share personal information only: With authorized staff or independent practitioners involved in your care, with service providers who assist with communications, scheduling, or billing (under confidentiality agreements), when required by law or regulatory authority. Mobile opt-in data will not be shared with third parties.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse. Mobile opt-in data will not be shared with third parties.
Retention of Information
Personal information is retained only as long as necessary to fulfill its intended purpose or to meet legal and professional record-keeping requirements.
Your Rights
You have the right to request access to your personal information, request corrections to inaccurate information, and withdraw consent for communications (where applicable).
Policy Updates
We may update this Privacy Policy from time to time. The most current version will always be available on our website.